Returns

The Distance Selling Regulations give you the right to change your mind and cancel an order within seven working days. If you do decide to cancel, then you should put this in writing, whether by letter (a proof of postage certificate or even recorded delivery would be wise) or you can fax or e-mail.

We will refund your credit or debit card once we have received and processed the item (please allow up to 14 working days from date of postage).

In order to arrange a return, please contact us and inform our customer service team of your order number, the item you are returning and the reason for the return.

We will then reply with a unique returns authorisation number and the address you need to send the item to.

You'll need to package the item securely and include:

• Your order number
• The returns authorisation number
• Whether a replacement or refund is needed
• The reason why you are returning the item.

If your item is faulty you will need to tell us what exactly the fault is.

When you return your item please remember to ask the Post Office for a receipt which you should keep as proof of sending until you have received your replacement or your refund.

Lazy Hammocks can only refund postage costs if we have sent you the wrong item or if the item is faulty. We cannot be held responsible for non-delivery of returned goods.

Lazy Hammocks will replace any faulty items with the same product, or if the product is no longer available, will refund the original card used to make the purchase.